The Boss brand

Most people who know me know when I refer to “The Boss” I’m usually referring to the E-Street Band variety.  But growing up in the New York City area in the 60’s, 70’s and 80’s you could hardly avoid exposure to another “Boss” who passed away today.

You have to go back to the days of my youth in the late 60’s and early 70’s to remember a time when the Yankees sucked.  As a Mets fan, it happily dovetailed with the Mets heyday.  For many sports fans however, there was never a time when the Yankees were not synonymous with winning.  The winning Yankee brand can be traced directly to the day George Steinbrenner bought the Yankees.

Since this is a PR/marketing blog let’s take a quick look at some of the lessons we can learn from “The Boss.”

  • No publicity is bad publicity:  Under George, the Yankees ruled the famous “back pages” of the New York tabloid sports sections.  It wasn’t always pretty as George feuded with managers like Billy Martin and players like Dave Winfield but it worked as he made the Yankees relevant 365 days of the year.
  • A successful brand starts from the inside:  George wanted his players clean-shaved.  He wanted them dressing well on the road.  He spearheaded the renovation of the old Yankee Stadium and the building of the new one.  He built the winning brand from within and then bought, sold and traded for the pieces to make winning a reality.
  • Be innovative:  He was among the first to see the that the real money-making opportunity for his team was connected to television, specifically the growing “cable” variety.  First, selling broadcast rights to MSG Network, then later creating the Yankees-own YES Network.  Television exposure is one of the main reasons for the Yankees exponential growth as a franchise that is now worth in excess of one billion dollars.
  • Give back:  While not seeking publicity for it, Steinbrenner was known for being one of the Tampa area’s leading philanthropists, giving money to literally hundreds of charities.
  • Become part of popular culture:  To explain this you only have to look as far as this compilation of Steinbrenner/Seinfeld “appearances.”

Sure he was far from perfect.  He slugged his way from controversy to controversy before getting “banned” from baseball for three years in the early 90’s.  But Steinbrenner is responsible for all the Yankees are today.  As a Mets fan, you hate him but you respect what he accomplished and secretly you wish your team could learn from the lessons outlined above.

If that’s not the ultimate compliment, I don’t know what is.

LeBron: The PR Nightmare

LeBron on ESPN

In the spirit of full disclosure I’m a long-time Knicks fan from the Willis, Clyde and Red days and vividly remember as a kid watching Reed limp out of the locker room, hit the two shots, and the Knicks winning the championship.  So my writing is clouded, albeit slightly.

Other than the Miami Heat, there were no PR winners coming out of last night’s Lebron-A-Thon.  In some cases, those involved may never recover from the events of the last few days.  It was likely one THE textbook case of abuse of PR power that we will witness in our lifetime.  Period.

Here is my list of losers:

  • The NBA and David Stern:  How Stern who has shown great leadership in his many year’s as commissioner let all of this happen is truly beyond me.  Yes you can argue that his NBA dominated the airwaves for a week as “The Decision” was being made.  But at what price?  The league’s owners were made out to be buffoons by its players, who then alienated a half-dozen of its core markets and at the end of the day thumbed their noses at one of those markets (Cleveland) in prime time on national television.  New suggested NBA tagline: ” NBA, Where the ultimate screw job happens.”  There is no way anyone should ever watch a regular season game again since only four franchises are even relevant.
  • The city of Cleveland:  Okay, in the last days you knew he was going to leave, but did he have to do it on national television?  C’mon LeBron?  You just ripped the heart out of you hometown, why not spit on it and stump on it as well.
  • ESPN:  Please turn in your journalism ID cards at the door… please.  This was the ultimate sell out job of all.  The network’s half a dozen NBA beat writers spend days, months, years trying to break this story and then you sell your soul for the hour-long made for TV extravaganza and WAIT 30 MINUTES TO ASK THE QUESTION!!!!  Not only that, you have the guys sitting on the set ready to tell you and you speculate for that half hour as well?  The network has sold it’s soul to the devil and its main “journalists” like Bob Ley and Jeremy Schaap must still be sick to their stomachs even today.
  • LeBron:  Just fill in the blank….destroying his hometown and not seems to care….taking the easy way out by loading up with All-Stars….trying the wrap himself in the Boys and Girls Club flag?  This is text-book on how not to create a lasting legacy.

Please let us all learn from this.  If they made a movie about this it could not be more of a parody than it was in real life.

With a possible lock out around the corner, it makes me wonder if the league or sports in general will ever truly recover from what we witnessed last night.

Thoughts?

My personal brand, Exit 14A

In the social media world one of the most debated topics is the “personal brand.”  This is the brand or personality you “represent” when you are talking to others on social media platforms.  In most cases, the words or elements that make up those brands are what you include in the descriptions you are asked to include on those short bios on Facebook, LinkedIn, Twitter, etc. 

Some people feel like they need to be cutesy or even to “create” a social brand.  It is my experience that the closer you can align your personal brand to who you really are and the more specific you can describe that brand, the better it will be for you, your company or business and the people with whom you are communicating. 

 

My brand can be summed up in one word…..Jersey. 

I know, that’s a hell of a personal brand, but it is true and it is made up of different elements which, other than my family, are my true passions in life. 

First passion:  Bruce Springsteen.   You can’t get more “Jersey” than that.  It’s not just his songs, its his philosophy.  And what I have found is that just including “Springsteen” on my bio has led to countless wonderful conversations and relationship and last week it even lead to a new client for THP.  Yes, hard to believe but as Bruce says, “Be True” and wonderful things can happen. 

My kids with the Rutgers Scarlet Knight

 

Second passion:  Rutgers University and its sports teams.  Okay so success here is not universal and a more recent phenomenon but I have been a Scarlet Knight almost since birth, it is part of my DNA and always will be.  This is who I am and to be anything else is not honest, a core element of any personal brand.  Once again, I have and will continue to make connections through my Rutgers relationship.  This was hammered home once again during a trip I took this weekend to the spring football game with 20,000 of my closest friends.  I have also made a number of social media connections though Rutgers and those continue to grow every day. 

Third passion:  Food.  Not just any food, Jersey food.  There are two things that New Jersey is known for and you can find on just about every corner (aside from bars, that is); diners and pizzerias. 

In every strip mall. Yum.

 

Let’s take the second first.  So after the game on Saturday our family of four is driving around Piscataway looking for something to eat.  There is a wonderful feeling when you know that in every strip mall you can find a legitimate pizzeria owned by an Italian family, where you can dine on garlic knots, fresh pasta and the best fresh greasy pizza you ever ate.  We actually had to choose from pizza places on opposite corners.  Yum. 

Mastoris' bread. Heaven on a plate.

 

But New Jersey is home to the diner.  Not the chains that slap the word diner in their title, but honest to goodness, get spaghetti or pancakes at two in the morning, bakery in the front, every waitress knows the regular diners.  My favorite?   Mastoris in Bordentown.  Why?  Because they greet you with homemade cheese bread and cinnamon bread and then serve you omelettes that could choke a horse. 

If that ain’t Jersey eating?  What is? 

Like any other Jersey native, we root for teams either from New York or who left New York to play in Jersey.  Mine are the Mets, Jets, Knicks and whichever hockey team is hot at the time. 

So while I’ve lived outside of New Jersey for more than half of my life, New Jersey is still “home” but more importantly it is the home of my passions and the core of my personal brand. 

If your brand isn’t made up of something you are passionate about, can it truly represent you?  Would love to hear your thoughts.

My lessons learned at Blog Potomac

I bought my tickets for Blog Potomac many months ago when we at THP just started to learn about social media and marketing.  In the months since then we have begun to counsel some clients and have some others about to start.

Blog Potomac, during a break, in Falls Church, VA

Blog Potomac, during a break, in Falls Church, VA

Also during those months I have Tweeted and forged online relationships with a number of people who I knew would be coming to Northern Virginia to the event,

So I had two goals for my day at the State Theater (see photo for the scene during a break)

, learn at least one new thing I could bring back to Richmond, to my firm and my clients, and meet in person a number of the people with whom until then I only communicated  with at 140 characters (or less) at a time.

The event did not disappoint on either front.  First on the lesson(s) learned and it was more than one.

  • Validation:  This came primarily from one of the keynotes, Shel Holtz, who has pioneered online public relations.  Shel validated the use of social media and provided the group with arguments against the many barriers that those on the corporate side build against the use of social media.  For example, take statistics and case studies to attorneys and show them that engaging can in fact keep their company out of trouble not create more trouble for it.  Shel also pointed out that the role of the PR firm in social media is to counsel first with an eye on the communications goals and not get caught up in the hype of it all.

 

  • New ideas:  These I will “borrow” from Scott Monty, the social media guy from Ford Motor Co.   Scott reinforced the importance of the blog, not only as a way to engage but as a first response tool at the time of crisis.  He reminded the group that crisis is not the time to cower, but is a time for opportunity.  He also spoke about the importance of an organization having a “social media hub” like Fordstory.com as a place to engage directly with customers.  These hubs are more than just websites or blogs but a place to have that ongoing conversation.

 

  • Perseverance:  This came from Shashi Bellamkonda, the social media “swami” at Network Solutions.  Every organization needs a Shashi.  He told about his personal quest to create a social media effort at Network Solutions, how his sold it to the C-level, how he built his social media team.  This now multi-award winning effort, has led to a drastic improvement of the company’s customer service reputation among customers.

 

  • The need for goals and mesaurement:  This was mentioned by many, but was reinforced by my friend Shonali Burke, the one-woman communication wrecking crew from DC.  Who whispered over my laptop about the importance of goals and measurement all day.  Shonali, the “golden ruler” is in the mail.

As if these lessons weren’t enough, it was the friendship that glowed along with the hundreds of laptops and PDA’s in the sparingly-lit globe theater that really made the day for me.  As a late comer to the social media party that many of these folks have been celebrating for years now, I was welcomed with hand shakes and hugs from many who I’ve tweeted with over the past six months.

Amber Naslund (@ambercadabra) and Beth Harte (@bethharte) whose blogs are featured down the right hand side sought me out as did Arik Hanson (@arikhanson), Allan Schoenberg (@allanschoenberg) and countless others including Lisa Hoffman (@lisahoffman) who sat next to me and kindly laughed at my one-liners.  It was also good to see some friends from RVA like Adam Gainer, Michael Toner and Scott Davila, whose new CRT/Tanaka colleague Geoff Livingston (@geoffliving) created Blog Potomac and who gets my personal thanks.

I liken my first six months or so exploring social media as part of the communications rainbow as a freshman year in college.  I’ve met a lot of friends who have been kind enough to show me the lay of the land.  Many of them I met at Blog Potomac on Friday.  The event validated much of what I have learned to date and also has been thinking of all the things I want to do next.  The event  was also what social media is all about, a community whose conversation began online, coming together to learn, debate and have fun.

And while I know some of the upperclassmen made have heard a lot of “the stuff” at other events they atttended, I truthfully could not have asked for more.

Do booze, tobacco and Twitter mix???

In recent days I’ve had reason to do some research into the social marketing efforts of some tobacco brands.  Then today I ran across this article in Ad Age about how Michelob is entering the Twittersphere

So it got me thinking how deep should brands which historically have seen their marketing activities limited by the government because of health issues be allowed to trend in this brave new social world.

Many of the issues relate to the products and how they are marketed to minors.  If you do some fast Facebook searches as I did and typed in some well-known Vodka brands, some might be surprised to see just how many fan pages there are, and how wide the loyal following there is (ex. Grey Goose).  While the brands might be able to deliver stats that show a small percentage of the audience are under age, it is hard for them to know for sure.

On the other hand, if they are now allowed to extol their virtues on TV, long seen as the final marketing battle ground why shouldn’t they be able to tweet?  The question about beer that is raise by the article is a bit questionable since beer marketing is as common as well….beer.

If social media is about open and honest conversations and about transparency, shouldn’t all points of view be allowed and people be able to make their own decisions.  Even though you likely can’t find a corporate-sponsored tobacco page or Twitter persona, just search for your favorite brand.  There are likely fan-created groups and fan pages and tons of people talking about the brand on Twitter.  It is naive to think that it is not out there just because the companies themselves are not allowed to market.

Should we stop them from social marketing in order to protect the kids, or allow them into the world of social marketing to spur an open and honest conversation about the products?

Would love to hear your thoughts.

My teachers in the 2.0 world

It's pretty hard to learn if you don't identify your teachers.  In school, they were for the most part either chosen for you or limited to the school you went to, your major, or in my case the time of day the classes started.

In this new world, you can sample the teachings of many.  Blogging on the web has made that world a lot easier, as has the world of Google searching and SM launch pads like Twitter.  Over the last few months, I have tried to so what they tell you to do in the world of social marketing —engage, and even more important than that — listen.

So after reading, and listening, to a lot of folks, I have gravitated to a few who have brought humor and insight to their writings.  And even more important to me, have quickly taught me however unintentional how I can apply social marketing to work and play.

I have decided to include their recent posts on my "blogroll" down the left side of this page so you can "listen" as well.  They are:

  • Mack Collier:  The Viral Garden - Great insight on social marketing and its platforms and besides any guy who can Twitter the Bill Cosby Himself concert film line by line and make me laugh hysterically is worth listening to.  @mackcollier
  • VCU Brandcenter: Brands & Culture - Gotta push the hometown product.  Manned by Brandcenter faculty member and brand expert Kelly O'Keefe.  The unique insights from the number one advertising and brand school in the country.  (Kelly, need your Twitter ID).

If there's one thing you learn quickly in the world of social marketing is that sharing knowledge is good and expected.

You then quickly learn a second thing, to thank the folks who are doing the teaching.  So thanks to these folks and I hope you will learn from them with me.

What can we learn from Tagalongs and Samoas

Guilty as charged.  Today I succumed to the annual disease that hit all parents of small girls with brown vests and patches, the dreaded "I want to help my daughter kick ass and sell the most Girl Scout cookies in her troop" disease.  I apologize to everyone who read by FB status and pledged to buy boxes out of friendship or pity.  You can recind your order if you wish.

  Samoas

Not that she needed help.  The apple doesn't fall far from the tree.  She has already been out canvassing the neighborhood, knocking on doors.  She even recruited two sidekick girl friends who aren't even scouts to accompany her as she pitched, highlighting this year's new offering of the Dulce de Leche caramel coated variety.  Yum.

After she showed me her growing  order list and went to sleep I got thinking aside from the addictive nature of the little buggers, was there anything PR folks like me can learn and apply to our trade, especially as we move into the brave 2.0 world.  Here's what I have come up with.

  • The value of repetition:  If something is successful, do it again and again.  We encourage folks to do annual surveys.  Why?  Because it works.  The media loves to measure things.  They come to expect newsworthy items that change from year to year as much as I love Thin Mints.  The news is there because things rarely stay the same, they either go up and down, or are more or less. 
  • The value of community engagement:  This project is something all the girls work on separately but also together.  They become involved as a group and then engage others like their parents who help and like me get pseudo-competitive about it.  I was even thinking….can I use Twitter to help Sarah sell cookies?  Sick, huh.  But any good campaign has a ripple-effect of involvement.  Ask how can you accomplish this ripple for your company, client or organization.
  • Ad a charitable component:  As part of the campaign, Scouts are asking if you'd like to buy boxes that can be donated to charity either in actual cookies or in money.  My daughter's troop is offering boxes that can be donated to the local foodbank.
  • Incorporate the new tools:  Yes, you can send a virtual GS cookie on Facebook, find cookie photos on Flickr (credit for the above picture), etc.  These are becoming staples of everything we do and not add-ons for communicators to consider.   They are as essential as a news release or FAQ.

I could go on and talk about how the campaign instills values, teaches about goal setting, etc. but you get the picture.

Again, sorry to those who I may have offended on FB.  BTW for those at work, Sarah is coming in Friday afternoon.  Have your checkbooks ready.

PR 1.5, #journchat and a Coke

First, sorry for the lapse in posting but after the trip to Birmingham and the ATL, I had to have some downtime with the family.

I promise to be more "regular" in the new year.

At the urging of one of my Hodges Partnership colleagues, I have tweated the name of the blog to Jon's PR 1.5.  This title more adequately captures the place that I find myself in daily, the space between the "old" and "new" PR.

I was reminded again of that last night as I joined the weekly Monday #journchat session on Twitter.  It's a fast-paced chat session created by the marvelous Twitter guru Sarah Evans, prsarahevans.com (here's the Facebook Group page), that has PR folks, media folks and social marketing folks discussing the PR issues of the day at no more than 140 characters at a time.  Here are some of my takeaways and I hope they are helpful:

  • Press releases:  There is a wide divide within those in the practice itself on issues like the usefullness of the press or news release as a tool in the 21st Century.  Some see it as critical in laying a stake in the ground on newsfeeds and in SEOland, others see it as just background info they should have for reporters in case they need it.  I am more in the camp of the latter until someone can really prove to me that SEOing news releases really can lead to substantial revenue for my clients.

  • PR-media relationships:  Okay, I admit it.  I still create media lists using a combination of media that I know from relationship and those who I think will be interested but with whom I don't have an ongoing dialogue.  Shoot me.  While I agree that PR people should be doing tons of research to find the exact best person to pitch, read every story that person has written in the last two years, and treat them like their best friend the first time they talk to them…that might be tad unrealistic.  PR pros do need to start heading in that direction but given that the number of outlets will only increase with number explosion of bloggers, it will take us all a while to get there.  There needs to be patience on both sides.
  • Bloggers:  Again, I may be unpopular here but I have some concerns.  The first one I addressed above which is the vast number of them and the bloggers desire to be "courted" and not "blasted" by the media.  I can understand that but that understanding needs to go both ways.
  • Bloggers, the sequel:  More concerning to me is the lack of a general "blogger rule book" for PR folks to follow.  With most reporters you know that things like "off the record" and "embargo" may still mean something and when they get something wrong a correction may be in order.  I have already on the receiving end of either a lack of standards or even an incredulous, "why should we have them," attitude that concerns me.  Again things need to go both ways.  I am happy to do the research, read your posts, offer you stories, but frankly I hope for some of the same courtesies in return.
  • The positives:  What excites me about #journchat is the hones discussion and the willingness of those who participated to share ideas and to teach each other.  Everyone is so new (to varying degrees) in seeing which direction this thing is going.  To a certain extent it is evolving on the fly and we need to be patient with each other.

To illustrate the PR 1.5 world I live in, one the same day I participated in that, I had two discussions with folks about how they still don't care about any of that and that the most important thing to them is "getting on The Today Show."  Today's PR people are living with one foot on each side of the Grand Canyon of Communications.

Some final musings.  My wife, whose father is about to celebration his 50th year (not a typo) working for the SAME community newspaper, asked me again yesterday if we could cancel our subscription to our local paper because she can read it online.  I'm having trouble with that, don't ask me why.

Also, on my trip to the ATL we took the kids to the World of Coca-Cola.  Did you know the Coke brand was build more than 100 years ago primarily on the back of free sampling? 

The more things change….

  •     

Rutgers football coach…brand expert?

There are a lot of random thoughts that enter one's mind on a long drive.  As I mentioned yesterday, we're on our way to Birmingham to see my beloved Scarlet Knights play in the Papajohn's.com Bowl.  And in between the squeals of Wall-E on the DVD and my kids looking at the Western Virginia countryside, I pondered my next blog post.

So it is fitting that I ponder the resurrection of my alma mater's football program in branding terms and see what lessons we can learn as we enter the next stage of marketing.

First some history.  Rutgers played Princeton in the first-ever football game in 1869.  There have been good years, bad years and just-plain awful years.  Some of the worst came about a decade ago and led to the hiring of Greg Schiano as head coach.

250px-Greg_Schiano-Rutgers

The program was so bad on and off the field, Schiano realized that not only did he have to build a team, he had to build the new brand of Rutgers football to excite perspective players, fans and kep influencers like state legislators whom he would need to ask for money for facility upgrades.  As we look back, the football coach used and still uses the basic tenants of successful public relations programs to build the brand from scratch.

  • Do research and come in with a plan:  A "Jersey Boy" born and bred, Schiano knew he needed to market the program in the state using old fashioned grass roots tactics.  He and his coaches visited every single high school football coach in the state to reclaim connections that were lost by past coaching regimes.

  • Establish your key messages and stick with them:  I'm a big believer in what I call "the mantra."  It's what other might call the 3-5 key messages that become the backbone of any communications plan.  For Schiano, it was that he would turn the program into a winner, that it would succeed in the classroom, that he could see a day that fans will come and that he would create a family atmosphere that kids would enjoy.  In the first few years there were more losses than wins, but Schiano stuck to those messages, even as fans and media questioned and laughed.  It was personfied by the slogan he created, "Keep Choppin," that is now on signs and T-shirts held and worn by Rutgers fans.  Rutgers is now also among the top three in football classroom success in the country.

R%20magnet%20large

  • Create a 'mark":  As the State University of New Jersey, Rutgers has had an identity crisis for as long as I could remember (insert Jersey joke here).  Feeding that crisis for many years was the lack of a brand icon.  For years, state leaders demanded that New Jersey be included in the brand icon visually either by added an "N.J." or using the odd outline of the state.  The most laughable of these attempts resulted in an odd script "Rutgers" with a mini-NJ added almost as an afterthought.  Schiano decided early on to get back to brand basics and the "Block-R," a scarlet R icon was born.  After many of the cutsy attempts, the basic approach has won fans over and united the Scarlet Nation.  So much so in fact, that after the Unversity spent hundreds of thousands of dollars in a new branding campaign, the branding company decided to keep the "Block-R" as the athletic logo because it had gained so much brand equity it would have been foolish to toss it.

 

  • Expand your demographics:  One of the best example of this was the children's book about being a Scarlet Knight distributed to newborns at New Jersey hospitals.  Talk about seeding the next generation.  Schiano also reached out to the ripe Florida recruiting territory using billboards and getting his coaches show on regional sports networks to succesfully recruit speedy players who have formed the base of subsequent successful teams.

  • Seize the moment:  After years of knocking on the door (five years to be exact), and sticking to his message, Rutgers started winning.  Once that happened, especially after Rutgers started 9-0 two years ago and rose to number two in the BCS, Schiano didn't meet an interview he didn't like.  Everywhere you turned on TV sports shows, he was there.  The messages were the same as they were on day one, but now he had the platform and he turned the volume up all the way.  Even the PR stunts came out as before a big national game against Louisville, the Rutgers marketing machine arranged to have the lights on the Empire State Building turned scarlet.

  • Use all the platforms:  Text messaging, expanded websites and streaming video, Facebook pages and yes even Twitter updates, the Schiano marketing machine continues to build the brand.  Now however, after four straight winning seasons, the next generation of New Jerey and even national high school recruits, don't remember the old tainted brand, but only the new Block-R winners who have gone to four straight bowl games.  The sell is now easier because the brand has been elevated.

  • The ultimate evolution:  The ultimate test of any successful brand is how it holds up in times of challenge.  This year in the face of a series of newspaper reports that questioned spending practices of the football program, the popular athletic director who worked with Schaino to make most of these changes, was fired.  However, two days later, the university's Board of Governors still voted to go ahead with the $102 million expansion of Rutgers Stadium.  They cited the success of the program and its popularity.  They could not argue with the positive image the program has created for the university and the often-maligned state.

As we ponder PR 1.5 (or even 2.0) I think the campaigns of the future should be rooted in the basic tenants of the past like research, mantra, a stong mark or icon, consistency, repetition, etc.  No matter which platform of the future you use and who you are trying to reach, without following these tenants you will be hard pressed to have a winning program. 

*A personal note, an old friend of mine, Kevin MacConnell, has been Schiano's marketing sidekick as the number two person in the athletic department.  If he is not hired for the number one job, the president of the university should have his head examined. Go RU!